The Student Success Coordinator manages student services and provides academic program support to the faculty in the Department of Agricultural Economics and Economics (DAEE) in conjunction with the MSU Advising Commons, the College of Agriculture Advising Center, Letters and Science Undergraduate Advising Center, and College of Engineering M&IE advisors. This position serves as program coordinator to DAEE faculty, students, alumni, and prospective students for departmental and university policies and procedures from pre-matriculation to post-graduation. The person in this position serves as the main source of reference for faculty and students. This position will achieve shared departmental goals to enhance the quality and effectiveness of undergraduate and graduate student academic programs, services and experiences. The person in this position is the primary contact for department academic program inquiries and will document, provide, and maintain all programmatic details pertinent to DAEE.
The Student Success Coordinator provides high level administrative, customer service, and technical support to undergraduate and graduate students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. The Student Success Coordinator monitors other academic programs that potentially affect the DAEE. Other related office duties may be assigned.
Coordinate the undergraduate student program:
- Academic program support for students transitioning to one of the DAEE’s programs (B.S. in Agricultural Economics, B.S. in Economics, B.S. in Financial Engineering).
- Work with faculty and certifying officer on transfer coursework and substitutions of courses; serve as DegreeWorks exceptions manager; assist students in understanding and following university and departmental academic policies and procedures, rules and requirements; register students in restricted-entry courses.
- Process multiple undergraduate student forms, including but not limited to: independent study, graduation audits, Add/Drop forms, Change of Curriculum, and major and minor applications.
- Serve as department liaison between DAEE and the College of Agriculture Advising Center and MSU Advising Commons to assign students to appropriate faculty advisors, as well as provide current information necessary for faculty to be updated on undergraduate academic advising materials and course information, and assist the Resident Instruction Committee on assigning students to faculty advisors.
- Contribute to innovative ideas to support the growth and effectiveness of the departmental advising programs.
- Analyze and process requests for petitions for withdrawals, core credit, graduation, and suspension appeals. Direct students to faculty, department chair or dean for required approval (i.e. for classes requiring consent of instructor, course substitutions and waivers, adding or deleting classes).
- Review students’ grades in prerequisite courses to verify they can enroll in advanced courses, communicate with students if they are unable to take a course due to a grade in a prerequisite.
Assist the graduate student program:
- Manage and implement departmental, Graduate School, Registrar’s Office and university policies and procedures.
- Respond to general graduate program inquiries in person, over the phone and through email.
- Monitor graduate student academic and program satisfactory progress. Provide guidance and encouragement until the student has satisfied requirements of their M.S. in Applied Economics program. Assist students with various forms for the Graduate School, thesis defense and graduation.
Additional responsibilities include but are not limited to:
- Work with Resident Instruction Committees and faculty to submit revisions and updates for the Catalog and; coordinate advising evaluations processes; organize and maintain electronic student files.
- Collect and summarize data for annual program review and assessment, academic and enrollment trends, teaching load reports and alumni data for department head, graduate committee chair, and resident instruction chair. Coordinate student exit surveys.
- Work with faculty in the recruitment of students to our programs. Assist in the retention of students, aiding faculty and the Office of Student Success in communication with at-risk students.
- With the assistance from faculty and alumni, determine internship and career opportunities for our students and graduates.
- Work with other DAEE staff to coordinate and maintain academic related webpages, departmental brochures, and student resources.
- Maintain and coordinate communications with alumni.
- Assist department head, faculty, office manager and administrative staff in day-to-day operations in regards to student services as needed.
- Progressively responsible work experience in office administration.
- Demonstrated excellence in customer service and working with a diverse group of constituents.
- Demonstrated competence organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities and handle multiple responsibilities while maintaining a positive, effective, and professional attitude.
- Demonstrated competence maintaining records with a high degree of accuracy and close attention to detail.
- Demonstrated ability to use good judgement when working with confidential information and sensitive issues.
- Proficient abilities in using personal computers and various software packages.
- Bachelor’s degree.
- Demonstrated experience working directly with students.
- Possess excellent written and verbal communication skills and the ability to articulate detailed information and policies and procedures, both verbally and in writing to a wide variety of constituents.
- Have the ability to manage sensitive and confidential situations and records appropriately.
- Possess the ability to troubleshoot problems and have candid conversations.
- Establish and maintain productive and positive working relations with co-workers, faculty, students, supervisors, alumni and the public. Work independently with minimal supervision and as part of a team.
- Accomplish many dissimilar tasks in a highly demanding environment while maintaining a pleasant demeanor.
- Have the ability to possess a thorough understanding of MSU Banner, MyInfo, Ad Astra, DegreeWorks, Course Scheduler, CollegeNet, Course Leaf, CIM, Excel, Word, and Outlook, registrar forms, policies, procedures, resources, and deadlines.
- Liaison with associated MSU Departments, including the College of Agriculture Advising Center and MSU Advising Commons, Admissions, New Student Services, Registrar, Office of Student Success, Office of International Programs and the Graduate School.
- Possess the ability and skill to interpret, implement and communicate new policies and procedures.
- Represent the Department of Agricultural Economics and Economics and MSU in a professional and courteous manner.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
Screening of applications will begin on September 4, 2018; however, applications will continue to be accepted until an adequate applicant pool has been established.
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
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